Accountability Consultation Case Study

Briefly describe a hypothetical agency that sought your help as a consultant, noting the client population they serve and they types of counseling services they provide.

You have been employed by this agency to develop an ongoing assessment plan that will allow the agency to determine whether the clients are making gains and are satisfied with their treatment. You visit the agency and meet with the counselors and administrators to discuss potential ways to measure treatment gains (using pre- and post-test assessments) as well as client satisfaction.

Provide an outline of a plan that details how you would go about answering the question: “Are clients here getting better?” Make recommendations about the specific information the agency will need to collect and analyze in order to determine whether their clients are getting better. Refer to and cite best practices presented in the readings for this unit.

Response Guidelines

Respond to at least two of your peers, whose posts differ from yours. Please respond to at least one post with few or no replies. Identify two questions that you, as a collaborating consultant, would ask about your peer’s plan.

Learning Components

This activity will help you achieve the following learning components:

• Describe the role of counseling supervision in facilitating consistent client care.
• Describe a theory, model, and strategies for practicing consultation to improve coordinated services for clients.
• Plan for use of supervision and case consultation to support ethical and legal clinical decision making.
• Review the American Counseling Association (ACA) ethics code regarding supervision and consultation.
• Review your state licensing board Web site to determine the requirements for post-masters supervision in your state.